Freelance IT andere regio Westerlo
Over the past 12 years, I have skillfully managed the EMEA regional service desk for Est?e Lauder, added value as a project manager in the outsourcing of the IT department and operated as the regional director in Service Delivery. I successfully lead several IT process improvement projects leveraging ITIL, LEAN and SIX Sigma best practices. Customer Relationship Management and Customer Satisfaction are my motive to deliver excellence in project and service delivery.
During the outsourcing project I successfully trained and coached a virtual team in the new processes for incident, request management and problem management. Conducted end-user training in the EMEA affiliates and introduced the principle of user forums. As a Service Delivery Executive I was a key stakeholder in the regional and global Change Advisory Board.
Implemented a Service Catalog, new Incident, problem and change processes with RACI?s for Truvo. Successfully integrated new companies in the support processes through Mergers and Acquisitions projects for Johnson and Johnson.
It andere, Service delivery
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