Project Manager Business - Expert
Start date
01/07/2026
End date
31/12/2026
Mssion Context
As a senior change and implementation leader, you will support the Head of Fraud & Investigations in shaping and executing the future fraud operating model. The role combines strategic vision, fraud expertise, and hands-on delivery, with a strong focus on fraud prevention, predictive monitoring, and organizational transformation within a complex banking environment.
You will translate strategic objectives into actionable initiatives, leveraging your understanding of fraud mechanisms, transaction monitoring, predictive analytics, and data-driven risk management. A key part of the mission is ensuring alignment across stakeholders, bridging business and technology teams, and driving adoption of new ways of working while maintaining transparency towards Senior Management.
Key Responsibilities
Project Management & Implementation
You will take end-to-end ownership of the rollout of the new operating model, ensuring effective scoping, planning, execution, monitoring, and risk management throughout the transformation journey. Drawing on previous experience in banking-related change initiatives, such as process optimization, system integrations, or regulatory-driven projects, you will ensure successful implementation and sustainable adoption.
Acting as a gatekeeper for strategic priorities, you will challenge, prioritize, and steer initiatives to ensure resources and efforts remain aligned with business objectives and organizational goals.
Fraud Expertise & Business Analysis
The role requires a strong understanding of fraud prevention and detection processes, including transaction monitoring, case management, fraud typologies, and predictive monitoring capabilities. Experience with analytical and fraud detection tools, such as AI/ML solutions, SAS, SQL, or comparable platforms, will be highly valuable.
You will provide insight through root cause analysis and performance monitoring, translating complex data into actionable recommendations. As a trusted advisor to Senior Management, you will track key performance indicators, report on progress, identify emerging risks, and recommend corrective actions when necessary.
In addition, you will contribute expert knowledge of the regulatory landscape, including Payment Services Regulation (PSR), PSD2, AML requirements, and relevant Belgian legislation.
Leadership & Stakeholder Management
Success in this position depends on your ability to lead through influence and guide teams through change. You will support and coach employees as they adapt to new processes, technologies, and operating models, while proactively managing resistance and fostering engagement.
Working across IT, Risk, Compliance, and business teams, you will build strong partnerships and facilitate collaboration between diverse stakeholders. Excellent communication skills are essential, enabling you to tailor messages effectively for audiences ranging from operational teams to executive leadership.
Profile
You bring at least 8 to 10 years of project and change management experience, ideally within financial services or banking. You have a proven track record of successfully implementing operating model changes, business transformations, or process improvement initiatives and are recognized for your ability to drive adoption and deliver tangible results.
You are fluent in either Dutch or French, combined with strong English communication skills, both written and spoken.
An ACFE certification and knowledge of banking platforms, core banking systems, or fraud detection solutions would be considered strong assets.
Beyond technical expertise, you are a pragmatic and results-oriented professional who can comfortably switch between strategic thinking and hands-on execution. You build trust naturally, establish effective relationships at all organizational levels, and handle sensitive information with the highest degree of professionalism, discretion, and integrity.
